RETURN

As a small online shop, we do not work with return labels.

Within 14 days of receiving the goods you can send us an email to info@alwi.shop to return the goods.

To return the item, please fill out the cancellation form and attach it to your email.

We will contact you promptly and provide you with all the necessary information on how to proceed.

Items must be returned to us within 14 days from the day you notify us of the return.

From the 15th day onwards we can unfortunately no longer accept returns and will send the package back to you at your expense.

Please send the products back to us unused and in their original packaging. Hygiene products must not have been unpacked, otherwise we will unfortunately not be able to take them back. Please also make sure not to remove the labels from the items.

Please note that you are responsible for the return shipping costs.

If you are unsure about the functionality, color, size or other aspects of an order, please do not hesitate to contact us. We will endeavor to give you answers to your questions as quickly as possible to avoid any confusion.

If the order value of your order falls below 49 euros due to a return, we will charge the original shipping costs of 3.99 euros.

We do not cover the costs of returns from abroad.

Once we have received your return and inspected the products, we will refund the amount to your original form of payment within 14 days.